Contact Us
Our team at Pool Heater Direct takes pride in helping Florida pool owners enjoy warm, comfortable water year-round. Whether you’re buying your first pool heater or replacing an old one, we’re here to make heating your pool simple, fast, and worry-free. Whether you have a question about choosing the right heater, placing an order, or tracking a delivery, our team is ready to help. Every inquiry goes directly to our Florida-based support staff — no call centers, no delays.
Get in Touch
Please complete the form below so we can provide quick and efficient service. If you’d like a call back, please let us know and include your questions in the message box. This helps our staff route your request to the right team member.
Business Hours
We’re available Monday through Friday, 8:00 AM – 5:00 PM EST. If you contact us after hours, we’ll reply first thing the next business day.
Order Support
Our team monitors all online orders to ensure fast, accurate delivery.
- Order Confirmations: Sent immediately after checkout.
- Shipping Notifications: Sent once your pool heater leaves the warehouse (typically within 1–3 business days).
- Delivery: Free statewide shipping across Florida.
If you need to update your order or delivery details, please submit the form to the left, and we will respond promptly.
Call or Text
You can call or text us at (941) 300-0179 during business hours.
Returns
We want you to be completely satisfied with your purchase. Please review our return policy information below prior to your purchase.
- Pool heaters may be returned within three (3) business days of delivery.
- The pool heater must be unopened and in its original packaging.
- Return shipping costs are the responsibility of the customer.
Please contact us directly to initiate a return, , and we will arrange the return process for you.
Privacy and Security
We value your trust and take privacy seriously. We will never sell or share your personal information with third parties. Your name and address are only used to process and fulfill your order. To learn more, visit our Privacy Policy page.