Your Privacy Matters

Last Updated: November 2025

At Pool Heater Direct, we respect your privacy and value your trust. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

Information We Collect

We collect only the information needed to process and fulfill your orders, including:

  • Name
  • Billing and Shipping Address
  • Email Address
  • Telephone Number
  • Payment details (only processed securely through our payment partners)

We do not collect unnecessary personal data, and we do not track your browsing beyond our site.

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How We Use Your Information

We use your information only to:

  • Process and ship your orders
  • Send order confirmations and shipping updates
  • Communicate with you about your purchase or service request
  • Improve our customer service and website experience

We will never sell or share your personal information with any third parties.

Secure Transactions

All credit card transactions on our site use SSL encryption to keep your information safe. Payment data is processed securely by trusted third-party payment processors and is never stored on our servers.

Cookies and Website Data

Our website uses cookies to:

  • Maintain your shopping cart
  • Improve page loading and functionality
  • Understand how visitors use our site through basic analytics tools

Cookies do not store personal information and can be disabled in your browser settings.

Data Retention

We retain order and account information only as long as necessary to complete transactions, comply with legal or tax obligations, or provide warranty or service support. When data is no longer needed, it is securely deleted.

Email Communications

We may occasionally send updates about new products, offers, or pool heating tips. You can unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link or contacting us directly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted here with a new “Last Updated” date.

We Care

We welcome your questions, feedback, or comments — about our privacy policy or anything else you’d like to discuss.